Email Address

[email protected]

Location

Circle Kitty New York

time
Support Time

9:00 am to 6:00 pm

Pricing

Pricings

Our Pricing Plan

$

30

/Per Month
Silver
  • Integrated ticketing across email and social
  • Ticket Dispatch
  • Knowledge Base
  • Ticket Trend Report
  • 24x7 email support
Buy Now
$

15

/Per Month
Gold
  • Everything in Free and…
  • 1000+ marketplace apps
  • Easily track time spent by agents on tickets
  • Custom SSL
  • 24x5 phone support
Buy Now
$

40

/Per Month
Platinum
  • Everything in Gold and…
  • Includes up to 5000 Collaborators
  • Custom Reports and Dashboards
  • Community forums
  • SLA reminder & escalation
Buy Now
Our Faq

Frequently asked questions

01. How does the 21-day free trial work?

After you sign up, you can access all the features in the Enterprise or Pro Omnichannel Plan for 21 days. We want to make sure that you are completely satisfied with Freshdesk before you buy the product. At any point during your trial, you can add your credit card to purchase any plan of your choice.

02. Can I upgrade or downgrade my subscription?

Yes, you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Click on ‘Plans & Billing’ in your Freshdesk account to modify your subscription details.

03. Can I purchase only Field employee licenses without helpdesk agent licenses?

You need a minimum of one helpdesk agent on a paid plan to purchase Field employee licenses. There are no limits on the number of field employee licenses you can subscribe to at a time.

04. What is a bot session?

A bot session is any unique interaction between an end-user and a bot: On email, every email response is counted as 1 bot session On voice, every voice bot response is counted as 1 bot session On chat, all end-users to bot interactions in a day are counted as 1 bot session and lasts for a maximum of 24 hours. Only customer-facing AI bot features consume bot sessions while agent-facing AI features and bots don’t consume bot sessions.

04. How safe is my data?

We take security seriously and you get to choose your data center from the get-go. Our servers are hosted in world-class data centers that are protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. All Freshdesk plans include SSL for encryption, for FREE, to keep your data safe.

06. Do you have any cancellation fees?

No. Freshdesk is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want but your cancellation will come into effect only after the end of your term.

07. What does Freshdesk Omnichannel include?

Each agent on Freshdesk Omnichannel has access to all features from Freshdesk Support Desk, Freshchat, Freshdesk Contact Center, to support customers across channels from one place, with all the context and customer information. Freshdesk Omnichannel plans will include the Growth, Pro, and Enterprise plans of Support Desk, Messaging, and Contact Center respectively, with up to 50% discount.

08. What types of payment do you accept?

We accept Visa, Mastercard, Discover, and American Express. We do not accept PayPal. We will not be able to accept purchase orders over the phone. All of our offline payments follow USD pricing.

09. How can I buy additional bot sessions? What’s the validity of the sessions?

You can purchase an unlimited number of bot sessions. You can purchase extra sessions at $75 for 1000 sessions. The validity of bot sessions aligns with your payment cycle. For example: If you choose to pay quarterly, your bot sessions will also expire quarterly.

10. How long should a business plan be?

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